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Privacy Policy

Effective Date: February 2025

Gudluu (“we”, “us”, “our”) is committed to safeguarding your privacy. This policy explains how we collect and use your information when you access gudluu.com.

Note: This website is intended for users in India.

📊 Information We Collect

  • Order Information: Name, phone number, delivery address, pincode, and order details required to fulfill your purchase.
  • Technical Data: IP address, browser type, and interaction data via Google Analytics to improve our website.
  • Payment Data: Payments are processed entirely by Razorpay. We never store your Credit Card, Debit Card, or UPI PIN details on our servers.

💡 How We Use Data

  • Order Fulfillment: To pack and deliver your jaggery to the correct address.
  • Consent for Communication: By placing an order, you explicitly consent to receive transactional updates (Order Confirmation, Shipping Status) via Email or WhatsApp.
  • Legal Compliance: To maintain records for taxation (GST) and audits.
  • Security: To detect fraudulent transactions or suspicious activity.

🤝 Sharing & Third Parties

We do not sell your personal data. We only share necessary data with trusted partners to fulfill your order:

  • Razorpay: Secure Payment Gateway.
  • Delivery Partners: Courier services (e.g., Shiprocket/Delhivery) to deliver your package.
  • Google Cloud/Analytics: For internal order management and traffic analysis.
  • WhatsApp API: For sending quick status updates.

⏳ Data Retention

We retain personal data only as long as required for order fulfillment, legal, and accounting purposes. Transaction records may be kept for up to 6 years as mandated by Indian tax laws.

🍪 Cookies

We use cookies to remember your shopping cart items. Additionally, third-party services like Google Analytics may place cookies to analyze website traffic and performance. You can disable cookies in your browser settings at any time.

🛡️ Your Rights

You have the right to:

  • Request access to the personal data we store about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention requirements).

To exercise these rights, please contact us at support@gudluu.com.

🔄 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Continued use of the website implies acceptance of the updated terms.

📞 Contact & Grievance Officer

In accordance with the Information Technology Act 2000, contact details are provided below: