Privacy Policy

We at Gudluu (“we”, “us”, “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit gudluu.com and when you place orders with us.

1. Information We Collect

• Order information: name, phone number, delivery address, pincode, city/state, ordered items, and order total.
• Communication data: messages sent to us via WhatsApp or phone.
• Technical & analytics data: IP address, device/browser info, pages visited, and interactions collected via Google Analytics (GA4).
• Payment info: Payments are completed via UPI or third-party gateways. We do not store your card/UPI PIN or other sensitive payment credentials.

2. How We Use Your Information

• To process and deliver your orders and provide customer support.
• To contact you regarding your order via WhatsApp/phone/SMS/email.
• To improve our products, website, and services using aggregated analytics.
• To comply with legal obligations and prevent fraud.

3. Legal Basis

Depending on your location, we rely on one or more of the following: your consent, performance of a contract (fulfilling your order), and our legitimate interests (improving services and preventing fraud).

4. Sharing & Service Providers

We may share data with trusted vendors only as needed to run our business:

• Google (Google Analytics, Google Apps Script/Sheets) for analytics and order logging.
• WhatsApp to receive your order message.
• Delivery partners or couriers to fulfill your order.

We do not sell your personal data.

5. Data Retention

We retain order and communication records for as long as necessary for tax, accounting, and legal purposes, typically up to 6 years unless a longer period is required or permitted by law.

6. Cookies & Analytics

We use cookies and similar technologies for essential site functions and analytics. You can control cookies via your browser settings. Analytics data helps us understand site performance and improve user experience.

7. Your Rights

Subject to applicable law, you may request to access, correct, or delete your personal data, or object to/limit certain processing. To make a request, contact us using the details below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

Our services are not directed to children under 13.

10. International Transfers

Your data may be processed outside India by our service providers with appropriate safeguards in place.

11. Updates to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact & Grievance Officer (India)

For questions or requests, contact us:

• Email: support@gudluu.com
• Phone/WhatsApp: +91 98505 95655
• Address: [Your business address]
• Grievance Officer: Kunwardeep Singh Vatsa (for IT Rules, 2021 compliance)

If you wish to opt out of marketing messages, reply “STOP” on WhatsApp or email us with the subject “Unsubscribe”.